whenever someone asks me about my job, it's kind of hard to explain. if i don't feel like clarifying, i'll say i'm in medical records, and usually the conversation ends there. i'll bet an image of me filing papers comes up, which is enough for anyone to stop asking. (and btw, the last time i filed papers was when i was a clerk fresh out of school).
my role, though, involves so much more: management principles, business operations, information technology applications, electronic health records, data analysis and integrity, quality and patient care... i also play a supportive role for our internal customers. physicians, for example.
it's not uncommon for me to be paged in the evenings to take care of something. i do what i have to do, because ultimately the service we provide affects our patients, and that is our #1 priority. whenever i think of it like that, it's what has me returning the page that much quicker.
when i called a doctor back tonight to confirm details of a report with him, he was extremely appreciative. and in his words, not mine: "especially at almost 8 o'clock... on a friday." it's nice to have that acknowledgment once in awhile. that even though i'm the helper, the supporter... there's gratitude for the part i play. it surely makes my job worthwhile.
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